Ticket Insurance

New for 2023 - If you are looking to protect your ticket purchase, we now offer ticket insurance! For $5 per ticket, you can get your original ticket purchase refunded, minus the insurance and service/ticket fees, if you are unable to attend the event for any reason. 

Here are a few things to keep in mind: 

  • Insurance must be purchased in the same transaction as your admission tickets.
  • You must purchase the name number of insurance tickets as tickets you purchased.
    • Example: If you only bought 1 ticket insurance but 3 admission tickets, only 1 of your tickets is covered! 
  • You can request refunds for any completely unused tickets. 
    • Example: If you purchased 3 admission tickets with insurance, and only use 2, you can request the leftover insured ticket to be refunded. 
  • Once your ticket is scanned at an attraction, it is no longer refundable.
  • If you leave in the middle of attending, you cannot request a refund.
  • This is the ONLY way to guarantee that your tickets would be eligible for refund. 
  • All refund claims must be submitted by November 10, 2023.
  • All claims are refunded to the original card used for purchase.
  • Claims can take up to 10 days to process.
  • The half-price preseason ticket specials are not eligible for insurance

Claim Submission

  • Please submit your claim here. using this link. Please allow us up to three business days to reply.
  • All claims must be submitted by November 10, 2023. 

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