New for 2023 - If you are looking to protect your ticket purchase, we now offer ticket insurance! For $5 per ticket, you can get your original ticket purchase refunded, minus the insurance and service/ticket fees, if you are unable to attend the event for any reason. 

Here are a few things to keep in mind: 

• Insurance must be purchased in the same transaction as your admission tickets.
• You must purchase the name number of insurance tickets as tickets you purchased.
  • Example: If you only bought 1 ticket insurance but 3 admission tickets, only 1 of your tickets is covered! 
• You can request refunds for any completely unused tickets. 
  • Example: If you purchased 3 admission tickets with insurance, and only use 2, you can request the leftover insured ticket to be refunded. 
• Once your ticket is scanned at an attraction, it is no longer refundable.
• If you leave in the middle of attending, you cannot request a refund.
• This is the ONLY way to guarantee that your tickets would be eligible for refund. 
• All refund claims must be submitted by November 10, 2023.
• All claims are refunded to the original card used for purchase.
• Claims can take up to 10 days to process.
• The half-price preseason ticket specials are not eligible for insurance